Hospitality business owners
You are in the business of serving others - be it in a restaurant or a spa, a hotel or a resort, a yacht or a Bed & Breakfast. Is it what you expected? Are you hitting your goals while still finding joy in your work?
Our experienced-based analytics and highly customized solutions will allow you to build upon your current success and take it to the next level. Let’s enhance your guests’ experiences and increase their engagement in order to grow your business. At the same time, let’s reignite that passion that led you into business in the first place.
Areas of expertise
Culture Development
Simply put, happy employees make happy guests. Happy guests make happy owners. The best investment you can make in your business is into your culture.
Spa Assessment & Strategies
What makes the vision and inspiration for your spa unique? Is this expressed through your design and menu of services? Let’s approach this with intention.
Activities Assessment
Looking for activities to bring in new guests? Want to create unique experiences to engage repeat guests? Want a signature event or activity to tie into your local community or into a passion you personally have? Let’s imagine and implement!
Sales & Marketing Assessment
Are you hitting your financial goals? What does your social media presence say about you? How do guests hear about you and what are they saying? Let’s find out.
F&B Quality Assessment & Strategies
In food and beverage, the stakes are high but the profit margins are low. Delivering an artful product with exceptional service can help you find the balance.
Customer Service Training
Are your employees equipped to take exceptional care of your guests? Let’s give them some new tools.
Sales & Marketing Strategies
Where do you want to be? We offer personalized solutions based on our assessment results. We will help you create and tell your next story.
Space Optimization
Reimagine your existing spaces & increase efficiencies in your function and event spaces, activity spaces, meal spaces and guestrooms.
Energy Efficiency
Want to reduce your carbon footprint and your energy bills? Let’s conserve together.
Our Clients
Independent Hotels & Resorts
Bed & Breakfasts
Eco Lodges
Luxury Yachts
Spas
AirB&B Owners
Restaurants
Historic Inns
How we work
You are our client or our guest, so we will treat you the way we suggest you treat your guests – let’s start a relationship. Let’s sit down together so we can listen. We will ask a lot of questions because we cannot assume to know what your goals are. We want to know why you got into this business in the first place and what success looks like to you. Everyone’s answer is different, so everyone’s experience with us will be different. There will be no canned advice. Suggestions will be highly customized for you, your goals and your business.
“I like to listen. I have learned a great deal from listening carefully. Most people never listen.”
Then we will experience your business as your guests do – we will “mystery shop” your establishment, to provide a service assessment. Depending on your goals and your target audience, several advisors may attend.
Then, we provide solutions (action plans and strategies) and finally, we guide through implementation. We collaborate and take next steps together.